Frequently Asked Questions

Service area: We focus on Winnipeg, Manitoba workplaces and nearby communities. If you're just outside the city limits, reach out and we'll confirm availability based on drive time and staffing.

Our programs are built for offices, clinics, and managed mixed-use properties—we do not service residential homes.

Timeline: Most launches occur within 5–10 business days of approval. That window covers key handoff, onboarding, and creating the site-specific service matrix.

If you have a faster deadline, let us know. We'll review capacity immediately and confirm whether a rush start is realistic without stretching quality controls.

Included: RAXO provides the equipment, tools, and DIN-registered disinfectants needed for nightly janitorial programs and day porter retainers.

Consumables: Paper goods, liners, and soap can stay on your purchasing system or be added to your service proposal. Either way, we document who supplies what so there are no surprises.

Nightly cleaning is scheduled when traffic is light—usually evenings or very early mornings. Day porter services cover high-traffic daytime hours.

We confirm access windows, elevator bookings, dock use, and any quiet-hour requirements with your facility or property manager before launch.

Our core business is recurring nightly janitorial and day porter retainers. Limited one-time or emergency support may be available when crews are open; reach out with details and we'll confirm if we can help or recommend a partner.

Each proposal is built after a site walkthrough and covers:

• Square footage, layout, and traffic patterns
• Service frequency (nightly, 3x/week, blended models)
• Scope items such as restrooms, floor care, carpet care, or disinfection add-ons
• Access requirements, elevators/docks, and security clearances

The written proposal includes transparent pricing, a scope of work, and a service matrix so procurement teams can see exactly what is included.

Terms: We typically propose stable recurring agreements so staffing, supervision, and quality systems stay predictable.

Flexibility: Notice periods, cancellation clauses, and any trial phases are spelled out in writing before the start date, so procurement and legal teams know exactly how exit provisions work.

Contact us through the form, email info@raxogroup.ca, or call +1 (204) 202-4048.

We schedule a walkthrough, document scope, and send a detailed proposal within 1–2 business days so you have everything needed for internal approvals.

Insurance: We carry commercial general liability insurance (CGL) – $3M per occurrence, plus active WCB coverage. WCB clearance letters can be provided on request.

Screening: Background checks are coordinated for clinics, secure suites, or whenever the client requires documented screening.

Keys, fobs, and alarm instructions are signed out to named supervisors and logged in our site files. Only assigned cleaners and day porters have access, and we follow your security protocol for storage, sign-in/out, and alarm resets.

Any change to access instructions is documented so nothing gets lost between shifts.

Let us know as soon as you notice an issue. We log the incident, investigate what happened, and coordinate repair or replacement through our insured coverage. Follow-up notes are shared in writing so future crews know what changed.

Every site receives a documented scope of work, cleaner/day porter checklists, and scheduled inspections. Findings and adjustments are tracked in writing so corrections stick.

If something isn't right, we re-clean, log the fix, and adjust the process so it doesn't repeat. You can learn more about our program on the Quality page.

We are not currently certified under ISSA CIMS or GBAC. We do design our programs around those frameworks—documented scopes, training, disinfection protocols, and quality audits—so you get the benefits of best-practice systems without overstated claims.

Documentation such as insurance certificates, WCB clearance, and SDS binders can be prepared and provided early in vendor onboarding.